1. INFORMATION WE COLLECT AND HOW WE USE IT
Customer personal data: We request that you provide certain personally identifiable information when using our Services, which may include your full name, email address, phone number, address, date of birth, citizenship, ID/passport number, financial account details.
Personal data related to servicing legal entities: To provide our Services, we require the contact person's full name, position, phone number, and email address.
Usage data: We collect Usage Data about how the Service is accessed, including your IP address, browser type, pages visited, time spent on pages, and device identifiers. This information is used to increase service quality, provide analytics, and check for unauthorized access.
Cookies and Tracking Technologies: We use cookies, pixel tags, JavaScript, and Flash Cookies to remember your actions and preferences, keep you logged in, analyze website traffic, and detect fraud.
Change of purpose: We generally only use your personal data for the purposes for which we collected it. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis, though we may process data without your knowledge or consent where required or permitted by law.
2. WHO WE SHARE YOUR DATA WITH
Trusted service providers: We may share your personal data with trusted providers who offer IT hosting, fraud prevention, and professional consulting (e.g., accountants, legal consultants).
Independent data controllers: In cases where you provide data to third parties, they may process it as independent controllers; we urge you to read their privacy notices.
International transfers: We may transfer personal data internationally, including outside the European Economic Area (EEA), utilizing approved standard contractual clauses and other legal means to legitimize these transfers.
Aggregated data: We may create anonymous, aggregated data to understand trends and improve our Services, which we may share with partners at our discretion.
Automated decision making (ADM) and AI: We use ADM for recommending services, blocking prohibited behavior, and preventing fraud. We may also process requests using AI-based chatbots or features, transferring data safely to trusted AI models for verification or translation.
Cross-device tracking: We link your multiple devices (like a phone and laptop) to your Account to provide a seamless user experience and, with your consent, to show targeted advertising.
Transfer of business and Legal defense: We may share your personal data in the event of a business transition, such as a merger or acquisition, or to satisfy legal obligations, enforce our Terms and Conditions, and defend against claims.
3. HOW LONG WE RETAIN YOUR DATA
Website analytics data is stored for up to 1 year in an identifiable state.
Communication data used for service improvement is stored for up to 10 months.
Other personal data may be stored for as long as your Account is open and for 10 years thereafter. Data may be stored longer to protect legitimate interests in legal disputes or if legally obligated.
4. EU/UK CUSTOMER RIGHTS
If you are located in the European Union or the United Kingdom, you have several rights under the GDPR and Data Privacy Act 2018. You have the right to:
Access your personal information and know the purposes of processing.
Receive a copy of your personal information (provided it does not adversely affect others).
Demand erasure of your personal information under certain grounds, such as when it is no longer necessary or you withdraw consent.
Receive your data in a structured, machine-readable format to transmit to another company.
Withdraw your consent for processing at any time.
Lodge a complaint with a supervisory authority (e.g., the Information Commissioner’s Office in the UK).
You can exercise these rights by contacting our support team.
5. US CUSTOMER RIGHTS
If you are located in the United States, local Data Privacy Acts grant you the right to:
Know and access the categories and specific pieces of personal data we collect.
Correct inaccuracies in your personal data.
Submit a verifiable request to delete your data and close your Account.
Prohibit the sale of your personal data (we do not sell your personal data).
Object to profiling and targeted advertising, though this may negatively affect your customer experience.
You can exercise these rights by contacting our support team.
6. YOUR LIABILITY
You confirm that you will never generate any databases, websites, software, or services that compete with our Services. If you do not provide the personal data detailed in this policy, you may not be able to use our Services.
7. CHANGES IN THIS PRIVACY POLICY
We regularly review this Privacy Policy and reserve the right to modify it at any time in accordance with applicable laws. Any changes take effect immediately upon publication on our Website, so please review it from time to time.
